Do you want to work and grow in the luxury industry in Romania?

Talent by winsed.swiss is recruiting for Oaks Residential Club leader in Luxury Concierge Services in Romania - Concierge Senior

Oaks Residential Club is a project of Tiriac Imobiliare, a group of companies operating in the real estate market, part of the Tiriac Group. The group is one of the strongest players in the real estate and construction market in Romania since 1994.

Responsibilities

• Supervises and participates in the preparation of the apartments under protocol;
• Take over the apartments targeted for rental from the technical department to prepare them for final handover to the beneficiary;
• Collaborate with the technical and administrative department to check apartments that are in preparation for handing over to the Concierge department;
• Prepares the necessary documents for the handover/return of the apartments (PVs, apartment file, annexes, etc.);
• Oversee technical order tickets in CRM (follow-up, rescheduling, etc); 
• Oversee liaison between tenants and the Technical Department via the Tickets/Cases mode in CRM, and by phone if necessary;
• Coordinates and monitors in real time the interventions of the Technical Department in apartments already occupied;
• Check and close if applicable the remaining tickets/cases after feedback with the client;
• Administers the electric stations in the complex - Enrolling customers in the system, granting/taking charge cards, centralizing data;
• Compiles and keeps updated operational reports: apartment centralizer (rental status), concierge tickets, shuttle bus schedules, electric charge agreement allocations, etc.;Monitors and responds to any oral/written complaints;
• Chooses the solution mode at the request of customers and follows the resolution efficiently;
• Resolve customer complaints efficiently and promptly;
• Collaborates with other departments to resolve any customer complaints;
• Monitors incoming e-mail messages / requests / customer complaints / and forwards for resolution and advice to the responsible teams;Identifies the type of special services according to customer needs;
• Checks cleanliness inside the complex permanently by cleaning staff;
• Report as soon as possible and providing all necessary information to the Technical Department any malfunctions inside the complex.

Requirements

• Experience of 3 years in the field or hotel/cruise ship receptions; 
• Licence categ. B licence (passenger transport certificate is an advantage, but not compulsory); 
• Foreign languages - English language intermediate level (any other language is an advantage);
• Neat maintenance and pleasant appearance; 
• Digitally competent; 
• Communication/relationship skills and competences; 
• Detail and solution oriented; 
• Flexible and proactive;
• Customer-oriented; 

Benefits 

• Motivating salary;
• Annual bonus;
• Subscription to the Bookster platform;
• Private health insurance;
• Transport provided;
• Uniform and its maintenance;
• Professional development opportunities;
• Training and permanent support in the work carried out;
• Pleasant working environment with a professional team;