Do you want to work and grow in the luxury industry in Romania? 

Talent by winsed.swiss is recruiting for Oaks Residential Club leader in Luxury Concierge Services in Romania - Junior Concierge 

Oaks Residential Club is a project of Tiriac Imobiliare, a group of companies operating in the real estate market, part of the Tiriac Group. The group is one of the strongest players in the real estate and construction market in Romania since 1994.

Responsibilities

• Supervises and participates in the preparation of the apartments under protocol;
• Take over the apartments targeted for rental from the technical department to prepare them for final handover to the beneficiary;
• Collaborate with the technical and administrative department to check the apartments that are in preparation in order to hand them over to the Concierge department (within the standard parameters for future tenants);
• Prepares the necessary documents for the handover/return of the apartments (PVs, apartment file, annexes, etc.);
• Oversee technical order tickets in CRM (follow-up, rescheduling, etc);
• Oversee liaison between tenants and the Technical Department via the Tickets/Cases module in CRM, and by phone if necessary;
• Coordinates and monitors in real time the interventions of the Technical Department in apartments already occupied;
• Check and close if applicable the remaining tickets/cases after feedback with the client;
• Administration of the electric stations in the complex - Enrolment of customers in the system, granting/taking charge cards, data centralization;
• Compiles and maintains operational reports: apartment centralizer (rental status), concierge tickets, shuttle bus schedules, electric charging agreement allocations, etc..;
• Monitor any oral/written complaints and respond to them by e-mail or telephone in the most diplomatic way possible (follow up);
• Collaborates with other departments to resolve any customer complaints;
• Monitors incoming email messages / requests / customer complaints forwarding for resolution and advice to the responsible teams the information; 

Requirements

• High school graduates, students or recent graduates;
• Minimum 6 months experience in a similar job or in the hospitality industry; 
• Licence categ. B licence (passenger transport certificate is an advantage, but not compulsory); 
• Foreign languages - English language intermediate level (any other language is an advantage);
• Neat maintenance and pleasant appearance; 
• Digitally competent; 
• Communication/relationship skills and competences; 
• Detail and solution oriented; 
• Flexible and proactive;
• Customer-oriented; 

Benefits

• Motivating salary;
• Annual bonus;
• Subscription to the Bookster platform;
• Private health insurance;
• Transport provided;
• Uniform and dry cleaning;
• Professional development opportunities;
• Training and permanent support in the work carried out;
• Pleasant working environment with a professional team;